Shipping Information

At SolvGear, we want to ensure your electronic pest repellers, sleep audio devices, and accessories reach you as quickly and smoothly as possible. Below you'll find everything you need to know about our shipping policies and delivery timelines.

1. Order Processing Time

  • Processing Window: All orders are processed within 24 to 48 hours (Monday through Friday, excluding weekends and major holidays).

  • Order Confirmation: Once your order has been shipped, you will receive a confirmation email containing your tracking number so you can monitor its journey.

2. Shipping Rates and Delivery Estimates

We offer reliable shipping options to ensure your gear arrives safely:

  • Free US Shipping: We provide free standard shipping on eligible orders within the United States.

  • Estimated Delivery Time: Standard domestic shipments typically arrive within 3 to 7 business days after processing.

  • International Shipping: For international destinations, delivery times usually range between 7 to 15 business days, depending on the destination country and local customs clearance.

3. Customs, Duties, and Taxes

  • For international orders, shipments may be subject to import duties, taxes, and customs fees levied by the destination country.

  • These charges are the sole responsibility of the customer. SolvGear has no control over these fees and cannot predict what they might be.

4. Delayed or Lost Packages

  • Carrier Delays: While we make every effort to ensure your package arrives on time, unforeseen factors such as carrier delays, severe weather, or customs inspections can occasionally impact transit times.

  • Lost or Damaged Items: If your tracking information shows that your package was delivered, but you have not received it, or if your items arrive damaged, please contact us within 7 days of delivery so we can investigate and assist you.

5. Contact Us

If you have any questions or concerns regarding your shipment or delivery status, please feel free to reach out to our support team:

  • Email: support@solvgear.com

  • Company: SolvGear